PAYMENT POLICY

We accept all major credit cards including Visa, Master card, American Express and Discover. We accept personal checks and money orders. Please allow 1-2 weeks processing time on checks or money orders. We gladly accept company and government purchase orders with payment in advance. We do not ship COD. Gift certificates are available upon request and can be redeemed on our website or over the telephone. Gift certificates do not expire and could be redeemed anytime. All orders shipped to New York state are subject to 8.325% sales tax added to the order total.

BILLING AND SHIPPING POLICY

All orders placed over the telephone or on our website are processed, billed and shipped within 48 business hours from when the order is placed on all in stock products. We will only bill your credit card a few hours before your order ships out. Your order will then ship via the method selected. Electro brands shipper of choice is Fed Ex. Shipping options and costs are available on the product page. All oversized items such as Plasma and LCD TV, audio equipment, printers are not available for Express or Air delivery. We dot not ship to hotels. We do not ship to APO or FPO addresses. We do not accept international orders or foreign credit cards under any circumstances. We we do ship to RV parks or mail box stores.

All orders must be shipped to card holder billing address where you receive your credit card statements. Any alternate ship to addresses must be listed with your credit card company for verification. To list an alternate ship to address, just call the toll free number in the back of your credit card and add the alternate address on your account. For your security, all packages leaving our premises are sent signature required upon arrival. Electro brands is not responsible for any claims on lost or damage packages. Any claims must be filed with the shipper as all packages leaving our warehouse are fully insured for the total value.

RETURN POLICY

Electro brands offers a 10 day return privilege on defective and non defective merchandise.All products returned to us must be accompanied by a RA # (Return Authorization) posted on the outside of the shipping box. All returns without a RA# will be refused by our warehouse. Any product which appears to have an initial defect within 10 days of delivery, may be exchanged for a replacement of the same model without being subject to any restocking fees .All defective products must be returned to the manufacturer for warranty repair after our 10 day return period. If you wish to return a non defective product for any reason, we accept returns on unopened products as well with a restocking fee. We stand behind our products and your satisfaction is guaranteed.  Any items returned to us must meet the following guidelines.packages are subject to a 20% restocking fee .

 All supplied accessories are included in the original factory packaging and all warranty cards must be blank
 All items must be unopened in original factory packaging
 All returns must be double boxed and accompanied by a RA #. To get a RA #, please contact our customer service department.

Please note: Extended service agreements are non refundable and are a final sale.

PLEASE NOTE: Shipping and handling fees are non refundable (including all refused packages). Accessories sold at clearance discount prices are marked final sale .
Please ship all returns to:

Electro Brands Inc.

773 Coney Island ave.

Brooklyn NY 11218

PRICING POLICY

Electro Brands Inc.  is not responsible for typographical, photographic, technical, or pricing errors listed on our website or any errors listed on other search engine/price comparison websites. Our prices fluctuate daily based upon distribution pricing of the product to us. The price ordered at is the price honored. We do not offer price protection and we do not issue "rain checks" on any product. We reserve the right to cancel any order. We may require additional verifications or information before accepting any order.  Items may be limited 1 per family or group. Electro brands Inc.  is not responsible for rebates or incentives that are not honored by the manufacturer. 
 
 
 
 
 

Privacy Policy

At Electro Brands Inc. we are committed to protecting our customers privacy. The following is a description of how information is collected from you and how it is used.

Collection of Information:

When you shop on our site, we collect personal information from you such as your name, e-mail address, billing and shipping addresses, phone numbers, items selected to purchase, credit card or other payment information so we can verify the authenticity of the order.

Use of Information:

Electro brands Inc. does not sell, rent, exchange, or distribute your personal information to others. We use the collected information for the sole purpose of processing/verifying your order, contacting the purchaser to inform them of their order status, enhancing the operation of our site, protecting the cardholder from fraudulent purchases, statistical purposes, and to administer our system. We do not disclose your personal account information to anyone. By using our website you consent to the collection and use of this information by Electro Brands Inc.

Thanks for your patronage , we appreciate your business !